Cancellation and Returns

Payment

Customers can pay through credit or debit cards. We accept most of the well-known cards. During the order placement process, we request approval for the payment amount from your card issuer. Once approved, the amount is held until charged by us.

Please do not send payment details via email, as we cannot guarantee data security in such transmissions. Refer to our Privacy Policy for details on data protection. We are not liable for losses resulting from unauthorized access to your transactional or personal information.

Cancellations

If you wish to cancel your order, please contact our Customer Care team promptly. Due to immediate processing, not all orders can be stopped. If your order has already shipped, you may return the product as per our Returns Policy below.

Orders can be canceled up to 24 hours before the delivery date. Refunds will be issued through the original payment method. Please allow up to 45 days for the refund process to be completed. Shipping costs are non-refundable if an order has already been shipped and then canceled.

Returns

If your order has not been delivered, a full refund can be issued. For delivered items, refunds will exclude shipping and wrapping fees. Refunds will be processed via the original payment method within 45 days.

Incorrect Items

If you receive an incorrect item, please notify Customer Service promptly. We will arrange to collect the incorrect item at your convenience. You may choose to receive a refund or have the correct item sent to you.

Costs for Returns

We will cover reasonable return costs for:

  • Items shipped by mistake.
  • Items damaged or defective upon delivery.
  • Replacement items for unavailable orders.

Please ensure you handle the items with care before returning them.

Change of Delivery Date for Perishables

To reschedule delivery of any item, please provide 24 hours' notice. 

Refund Policy

Refunds will only be processed through the original payment method. Please allow up to 45 days for the transaction to complete.

Discount Codes, Rewards, and Complimentary Points

  • Discount Codes: Apply promotional codes during checkout. Valid for home deliveries within the UAE. Offers are subject to availability and may include surcharges. Codes cannot be combined or applied after the expiry date.

  • Rewards and Complimentary Points: Earn rewards on placed orders or by leaving Google+ reviews (up to 1,000 points). Points are valid for future orders within the UAE. They cannot be combined with other promotions and must be used before expiry.

Free Shipping

  • Free delivery across the UAE.
  • For delivery details elsewhere, please contact us.